Privacy Policy

This Privacy Policy explains how Full Concierge (hereinafter "we") collects, uses and protects the personal data of users (hereinafter "you") of the website www.fullconcierge.fr, in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the amended French Data Protection Act of 6 January 1978.

Data controller

Full Concierge — SAS with share capital
231 rue Saint-Honoré, 75001 Paris
SIRET: 987 597 523 00016
Email: contact@fullconcierge.fr

Data collected

We collect the following data when you browse our website, contact us or sign up for our services:

Contact details

Last name, first name
Email address
Phone number
Postal address (where required to perform the contract)

Property-related data

Address, floor area, type of property
Ownership documents (where applicable)
Photos and descriptions

Browsing data

IP address
Pages viewed, length of visit
Browser and operating system
Cookies (see our Cookie Policy)

Purposes of processing

Your data is used to:

Respond to your contact and estimate requests
Manage our contractual relationship (mandates, leases, invoicing)
Comply with our legal obligations (professional licence, trade register, taxation)
Improve our website and services
Occasionally keep you informed of our news (with your prior consent)

Legal basis

Depending on the case, the processing of your data is based on:

The performance of a contract (rental management, mandate)
Your consent (contact form, newsletter, cookies)
A legal obligation (accounting, fraud prevention)
Our legitimate interest (service improvement, website security)

Retention period

Your data is kept only for as long as strictly necessary for the purposes of processing:

Prospects: 3 years from the last contact
Clients: the duration of the contractual relationship + 5 years (accounting and tax obligations)
Cookies: 13 months maximum

Data recipients

Your data is intended for our authorised internal teams and for our processors and partners within the limits of their assignments: bookkeepers, chartered accountants, web host, listing platforms (Airbnb, Booking), payment providers, lawyers.

All are bound by a duty of confidentiality and by a data processing agreement compliant with Article 28 of the GDPR.

Transfers outside the European Union

Some data may be transferred outside the EU through tools such as Google Analytics or booking platforms. These transfers are governed by the European Commission's standard contractual clauses or by other appropriate safeguards.

Your rights

Under the GDPR, you have the following rights:

Right of access: to know what data we hold about you
Right to rectification: to correct inaccurate data
Right to erasure (right to be forgotten): to request the deletion of your data
Right to restriction of processing
Right to data portability: to receive your data in a structured format
Right to object to processing (in particular for direct marketing)
Right to give instructions regarding your data after your death

To exercise these rights, write to us at contact@fullconcierge.fr enclosing a copy of your proof of identity.

Complaints to the CNIL

If, after contacting us, you believe your rights have not been respected, you may lodge a complaint with the CNIL (the French data protection authority): www.cnil.fr

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction: SSL encryption, access control, regular backups and staff training.

Updates

This Policy may be updated at any time. The latest version prevails. Last updated: March 2026.